|You will be charged for network services (line rental, calls, broadband, sip, inbound) at the rates agreed.
|All Invoices for network services shall be paid by direct debit unless otherwise agreed. You will be charged an administration fee for any monthly payments tendered by other means. If you do not pay any of our invoices, you will incur an administration fee that will be included on your next monthly bill. Other Charges may apply.
|If at any time you are unhappy with the service you receive or if we cannot find a tariff to suit your needs, you will be entitled to cancel your Agreement with us by giving us 30 days notice in writing. You will have to pay any Charges you may have incurred and reimburse us for any amounts we paid towards releasing you from your previous network services provider.
|The Minimum Term is specified in the Confirmation Letter that we post (or email) to you. This Agreement begins on the Effective Date and will continue in force until terminated by either of us in accordance with the Agreement.
|If you terminate the Agreement (or we terminate it because of your conduct) before the end of the Minimum Term, you will be charged a Cancellation Fee for each line. Other Charges may apply to you.
“Agreement” means these terms and conditions together with your Confirmation letter accepted by us;
“Cancellation Fee” means a fee consisting of your fixed recurring Charges (e.g. monthly line rental and inclusive price plans until the end of your Minimum Term (or Renewal Term) and, where applicable, a reasonable disconnection fee per each fixed or mobile line we have to disconnect. In the event that no inclusive price plan applies to you, then we would charge you a reasonable fixed amount per month per line based on our estimated forecast of your call usage until the end of your Minimum Term (or Renewal Term) plus the disconnection fee referred to above;
“Care Level” means our fault repair response times specified in Clause 11(e);
“Charges or fees” means our charges for providing you with the Services under this Agreement specified in Clause 7 below;
“Confirmation Letter” means our letter attaching these terms and conditions which will be posted or emailed to you within 3 days of our acceptance of your Order;
“Effective Date” means the date specified in your Confirmation Letter;
“Larger Business” means any business that it is not a Small Business;
“Material Detriment” means variations to your Agreement which are likely to be of significant detriment to you, such as an increase in our call Charges for the Services by an amount which is more than the percentage increase in the retail prices index figure (or any future equivalent) in any twelve month period;
“Minimum Term” means, where applicable, the minimum term of this Agreement agreed with you in the Order and confirmed to you in our Confirmation Letter; “Order” means any online order, your order via our telephone application process or your signing of our order form; “Parties” means Cloud Based Solutions Limited and you, our customer; “Premises” means your premises in which we provide the Services to you;
“Price and Tariff Guide” means our schedule of rates as made available to you;
“Renewal Term” means a further commitment term;
“Services” means the services specified in Clause 1;
“Service Start Date” means the date you are able to start making and receiving calls using our Services;
“Small Business” means a business where no more than 10 individuals work (whether as employees or volunteers or otherwise);
“Cloud Based Solutions”, “CBS” “CBSUK”, “we”, “us”, or “our” means Cloud Based Solutions Limited a limited company incorporated in England and Wales registered under Number 13904688 whose registered office is 169 High Street, Barnet, EN5 5SU
“Cloud Based Solutions Limited Equipment” means any equipment, including any software, owned or controlled by Cloud Based Solutions Limited and placed in your Premises to provide the Services; and
“you” and “your” or “customer” means you, our customer.
1. OUR SERVICES: –
a. This Agreement covers the provision by Cloud Based Solutions Limited to you of our Services. If you have subscribed to Cloud Based Solutions Limited Broadband, a separate agreement will be sent to cover the terms.
b. The Services under this Agreement are for businesses. You have confirmed to us that you are a trading business.
c. We may take instructions from a person if we have a good reason to think that he or she is acting with your permission.
d. The Services consist of:
i. The installation or takeover and rental of a fixed telephone line;
ii. The facility to make or receive phone calls including the ability to send or receive information for example, from computers using your telephone line;
iii. Any one of a range of call price plans that enable you to make discounted telephone calls;
iv. Any other facilities such as caller display that we agree to give you;
v. Any other services that we provide you under this Agreement.
2. THE START OF THE SERVICE: –
a. For new line installations, we will agree a date with you for installation. If you cancel any appointment for the installation of your service after 12.00pm on the day before we agree to install your telephone line, you will be liable to pay a missed appointment charge at our then current Charges.
b. Time is not of the essence for the Services. We will try to provide the Services by any date agreed with you, but any suggested date is an estimate.
c. For line transfers, we will normally transfer the line from your current provider within ten working days. The time taken to port numbers from other networks varies and sometimes it may not be possible or reasonably practicable. If this happens we will provide you with a new number(s).
3. HOW WE PROVIDE THE SERVICE: –
a. Cloud Based Solutions Limited provides services via wholesale line rental (“WLR”) and, for telephones lines with Cloud Based Solutions Limited broadband, Next Generation Networks (“NGN”). WLR means that Cloud Based Solutions Limited will bill you for line rental of your line and BT OpenreachTM will continue to maintain your line and fix any faults that may occur.
b. You acknowledge that in order to avoid delays occurring in the ordering process, Cloud Based Solutions Limited will need to be notified by BTTM of any products or services presently in use on your line that are incompatible with the WLR or NGN service. BTTM or other network providers are under a strict duty not to disclose information about a customer’s services to a third party unless the customer has consented to such disclosure. In entering into this Agreement you give consent to BTTM or other network providers to disclose such information to Cloud Based Solutions Limited. You also give Cloud Based Solutions Limited authority to act as your agent to arrange connection onto Cloud Based Solutions Limited services. If Cloud Based Solutions Limitedis unable to take over the billing of your line rental, for whatever reason, you hereby authorise us to carry your phone calls only through CPS (see below).
4. CARRIER PRE SELECTION SERVICE: –
CPS & LLU is the routing of your services through a carrier other than BTTM. Your phone line(s) are still maintained by BTTM engineers but the calls and broadband service are carried on another network. We may select and at any time change any carrier or other service provider for the purposes of providing the CPS or LLU service. You hereby irrevocably authorise us to give all notices, nominations and other authorisations necessary for us to provide the CPS or LLU service.
5. TERM AND TERMINATION: –
a. This Agreement commences on the Effective Date until terminated by you or by us in accordance with this Agreement.
b. The Agreement has the Minimum Term agreed with you in the Order and specified in our Confirmation Letter:
i. If you are a Small Business, this Agreement shall continue in force during the Minimum Term (and during any Renewal Term you expressly agree with us) and thereafter until you terminate the Agreement in accordance with Clause 5(e)(i).
ii. If you are a Larger Business, the Minimum Term shall rollover automatically into a new Renewal Term(s) unless you terminate the Agreement in accordance with Clause 5(e)(ii) below.
c. Termination of the Agreement within the first 30 days:
i. Your shall be entitled to terminate this Agreement, within 30 days from the Effective Date, if you notify us that you are not happy with your Tariff and we are unable to find a plan better suited to your needs.
ii. If you terminate the Agreement within 30 days from the Effective Date, you will not have to pay a Cancellation Fee. However, you shall pay any Charges you may have incurred under the Agreement (e.g. call Charges) and reimburse Cloud Based Solutions Limited any amounts we paid towards the cost of releasing you from your contractual obligations with your previous network provider (e.g. BTTM).
d. In the event that the Agreement is terminated by you (or is terminated by us in accordance with Clause 5(j) below) before the end of the Minimum Term (or, where applicable, the end of a Renewal Term) you shall:
i. Return to Cloud Based Solutions Limited any Cloud Based Solutions Limited Equipment supplied to you free of charge within 14 days of your notice to terminate the Agreement or pay our then Current Charges for such Cloud Based Solutions Limited Equipment (or, where applicable, an amount equivalent to any subsidy provided by Cloud Based Solutions Limited to you for your purchase of any Cloud Based Solutions Limited equipment); and
ii. Pay the Cancellation Fee.
e. Termination of the Agreement after the end of the Minimum Term or a Renewal Term (where applicable):
i. If you are a Small Business, you shall be entitled to terminate the Agreement any time after the end of the Minimum Term (or after the end of a new Renewal Term that you have expressly agreed with us) by giving us at least 30 days written notice.
ii. If you are not a Small business, you shall be entitled to terminate this Agreement by giving us 30 days written notice before the end of the Minimum Term or the end of any Renewal Term, such notice to expire on what would otherwise be the expiry date or its anniversary.
f. You shall be entitled to terminate the Agreement immediately without being liable to pay the amounts specified in Clause 5(d) above if:
i. We breach a material term of this Agreement, which after your written notice to us we have not rectified within 30 days.
ii. You give us notice to end the Agreement in accordance with Clause 18(a) below.
g. You shall not be entitled to terminate the Agreement in accordance with Clause 5(f)(ii) above, if:
i. a variation in the Agreement or an increase in the Charges is imposed by law or by a governmental or regulatory authority; or.
ii. We pass on price increases from third party operators to you; or
iii. We Undertake any changes in the Agreement in accordance with Clause 18 (b) below.
h. Either of us may terminate this Agreement without notice if the other stops trading or becomes insolvent or wound up.
i. We shall be entitled to terminate this Agreement at any time, by giving you at least 30 days written notice.
j. We shall be entitled to terminate this Agreement immediately if you breach any of your obligations under Clause 8, Clause 10, Clause 17(c) and Clause 18(c) of the Agreement.
6. EFFECTS OF TERMINATION: –
a. On termination of the Agreement:
i. Any license granted to you by Cloud Based Solutions Limited or by its licensors shall immediately cease,
ii. You must immediately stop using the Services; and
iii. You will Immediately pay any outstanding invoices.
iv. We will refund any money owed to you, after first deducting any amounts you owe to Cloud Based Solutions Limited under this Agreement or under any other Agreement that Cloud Based Solutions Limited has with you.
b. The termination of this Agreement for whatever cause shall not affect any provision of this Agreement, which is expressed, or by implication intended to survive or operate in the event of termination of this Agreement.
7. CHARGES: –
Cloud Based Solutions Limited charges you for using the Services. You will be charged at the rates published in our Price and Tariff Guide. You acknowledge and agree that:
i. Save for manifest error, Charges are calculated from data recorded by us and not from your own records.
ii. Where a direct debit is unpaid due to insufficient funds or direct debit cancellation, an administration charge will be included on your next monthly bill.
iii. We will charge you a reasonable Charge for restricting outgoing calls due to your breach of your payment obligations under Clause 8.
iv. We will add a reasonable Charge to your next bill to reinstate services suspended due to your breach of your payment obligations under Clause 8.
v. All Cloud Based Solutions Limited Charges are subject to VAT at the prevailing rate.
vi. Your invoice will normally include your line rental, fixed monthly Charges (including inclusive call price plans) which are billed one month in advance and, in arrears, any Charges for your use of our Services outside any inclusive call price plan (e.g. minutes outside your monthly allowance or for additional services) which you incurred in the last period (normally the last month). Your initial Charge may also contain a setup Charge.
vii. Cloud Based Solutions Limited will charge you a reasonable Charge to reinstate lines that have been ceased due to your breach of your payment obligations under Clause 8.
viii. Cloud Based Solutions Limited will charge you an administration Charge for payments tendered by means other than direct debit.
ix. Cloud Based Solutions Limited will charge you a reasonable disconnection fee per fixed or mobile lines should we terminate the Agreement due to your breach of your payment obligations under Clause 8 below.
x. Cloud Based Solutions Limited will charge you a reasonable Charge for bills sent by means other than e-billing.
xi. If we send an engineer to your Premises, we may charge you our then Current Charges, or pass on to you the fees of any third party providers.
xii. We will charge you our then current Charges if we provide you with any Cloud Based Solutions Limited Equipment.
xiii. We may charge you a monthly maintenance Charge depending on the Care Level we agree with you.
8. PAYMENT TERMS: –
a. You are responsible for and must pay the Charges for the Services whether the Services are used by you or by someone else.
b. You shall pay your invoices by monthly variable direct debit. Cloud Based Solutions Limited reserves the right to refuse any new customer not wishing to pay by direct debit.
i. You will be notified of any problems with your payments or direct debit instruction. Arrears and/or unwillingness to maintain payment by direct debit may result in your lines being restricted and in the termination of your Agreement.
ii. Cancellation of your direct debit does not constitute notice of termination of the Agreement by you, but we reserve the right to terminate the Agreement immediately if you cancel your direct debit for the payment of the Services and/or you chose another payment method.
iii. You are protected at all times by the direct debit guarantee as detailed in Clause 19(a) below.
c. If you fail to pay any sum due, within 14 days from the date of the invoice, we shall be entitled to charge interest on the amount due at the rate of four percent (4%) above the Barclays Bank Plc base rate ruling from time to time calculated from the due date until we receive your payment.
d. Cloud Based Solutions Limited reserves the right to perform a credit check on you with no prior given notice, and to pass your credit history with Cloud Based Solutions Limited on to other credit agencies and/or County Court.
e. Cloud Based Solutions Limited reserves the right to at any time request a deposit, paid in advance, from you should periodical credit checks reveal insufficient credit scoring or County Court Judgments against you for debts or non-payments or if unusual usage and call Charges are incurred by you. In the event that you don’t comply with our request within 30 days of notification by us, we reserve the right to terminate the Agreement and to demand full and final outstanding balance settlement with immediate effect.
f. Cloud Based Solutions Limited may, at its sole discretion and at any time, impose a credit limit on your account or amend it. If you exceed any such credit limit we may demand immediate payment of all the Charges incurred by you up to this moment and/or suspend the Service. We will endeavour to notify you as soon as possible if any of these situations arise. You will still be responsible for all Charges incurred including those exceeding the credit limit.
g. You agree to pay us all Charges without set-off, deduction, withholding, restriction or condition whatsoever.
h. If you wish to dispute an invoice, you must contact our customer services within 3 months from the date of the invoice. After such period, any undisputed invoice will be deemed correct.
9. PRICING: –
Please refer to your pricing schedule in your contract for pricing details that pertain to you.
10. YOUR OBLIGATIONS: –
Your breach of your obligations under this Agreement may result in the suspension of the Services or in the termination the Agreement. You agree:
i. To use the Services in accordance with this Agreement, any instructions given by us from time to time and any laws, regulations and licenses which apply to the use by you of the Services.
ii. Not to allow an alternative supplier to override or bypass our Services either through the installation of equipment or through the BTTM local exchange during the term of the Agreement.
iii. Not to use the Services in any way Cloud Based Solutions Limited considers is or is likely to be detrimental to the provision of the Services to you, or to the services we provide to any other Cloud Based Solutions Limited’s customers.
iv. To be responsible for any engineering reprogramming costs or equipment removal costs that may be required to terminate the service of your previous supplier(s).
v. Not to use the service to transmit any material which may be abusive, offensive, obscene, indecent, menacing, defamatory or which might cause annoyance, inconvenience or needless anxiety to anyone or to commit a fraud or other criminal offence.
vi. If you request and Cloud Based Solutions Limited agrees to a change of all part of the Services, or a change of the Premises where we provide the Services to you, you must complete such formalities as Cloud Based Solutions Limited shall require, giving effect to such change. You shall pay to Cloud Based Solutions Limited its then current Charges to reflect such changes of Charges or Premises change. Cloud Based Solutions Limited may require payment prior to effecting such changes. Cloud Based Solutions Limited shall be entitled to revise the Charges you pay to reflect the changes agreed with you.
vii. You are responsible for terminating, at your own expense, any contracts you may have with your previous suppliers for services similar to our Services.
11. REPAIRS TO THE SERVICES: –
a. We will use reasonable endeavours to provide an uninterrupted service, but you acknowledge and agree that from time to time faults may occur.
b. We are not responsible for repairing and maintaining your landline. BT OpenreachTM will continue to have responsibility for maintaining your landline and fix any faults that may occur. Furthermore, if you have broadband on the landline and we are not providing this service to you; your broadband provider is responsible for repairing faults at the exchange level. We may, at our sole discretion and where applicable, report the fault to the party responsible for the service.
c. We will use reasonable endeavours to correct any defect or fault in our Services.
d. Cloud Based Solutions Limited will apply £140 + VAT engineering call out charge if we send an engineer to your Premises and a fault or failure is on your own equipment, and not in Cloud Based Solutions Limited Equipment or Services, or is caused by accidental damage. Additional time related charges and replacement equipment costs may also be added.
e. Depending on the Care level that we agree with you, our fault repair times will be:
i. Care Level 2: Fault repaired within 48 hours (free)
ii. Care Level 3: Fault repaired within 24 hours (£3.60 per month per line)
iii. Care Level 4: Fault repaired within 6 hours (£5.60 per month per line)
12. SUSPENSION OF THE SERVICES: –
a. We may suspend the service (without being liable to compensate you):
i. In the event of a local or national emergency;
ii. To comply with a request from a government or other competent authority;
iii. To protect or provide service to rescue or other essential services;
iv. To maintain the quality of our Services or to upgrade the Services;
v. If you fail to pay any amount due to us;
vi. If an event occurs which is beyond our reasonable control;
vii. If you materially breach any part of this Agreement;
viii. If we have good reason to suspect fraudulent activity or misuse of our Services or any other breach by you of this Agreement.
ix. If bankruptcy or insolvency proceedings are brought against you, or if you make an arrangement with your creditors or if a receiver, an administrative receiver or an administrator is appointed over any of your assets or if you go into liquidation or a corresponding event under Scottish Law.
13. COMPLAINTS: –
We make every effort to ensure that our customers are happy with the service that they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them as quickly and efficiently as we can. If you have a complaint about any part of our service, please contact our customer service team or refer to our complaints code of practice posted on our website. You can also request a copy of our code of practice from our customer service team.
14. LIABILITY: –
a. Neither of us will have to compensate the other for any detrimental event beyond the other’s reasonable control. In this Agreement, ‘beyond reasonable control’ includes any act of God, reduction or failure of power supply, other telecommunication operators and suppliers or their equipment including access lines, act or omission of national or local government authority, war, act of terrorism, military operation, riot or delay, employee dispute, or supply of equipment by third parties.
b. Nothing in this Agreement shall exclude or restrict a Party’s liability for matters which cannot by law be excluded or restricted. Nothing in this Agreement excludes or limits your liability to pay the Charges (or any amount owed by you under this Agreement) or each Party’s liability with respect to death or personal injury resulting from the negligence of that Party, its employees, agents or subcontractors or for fraudulent misrepresentation or under the tort of deceit. However, nothing in this Clause gives a Party any right or remedy which it would not otherwise have.
c. Subject to Clause 14 (b), we shall not be liable to you, whether in contract, tort (including negligence) or otherwise, for direct or indirect loss of profits business, production, revenue, any contract, opportunity, or anticipated savings, or wasted expenditure, loss of goodwill or injury to reputation, nor for any indirect or consequential or special loss or damage or for any destruction, corruption or loss of data, or losses arising from your use of or failure to use the computer security or backup services or software, whether any such losses could be reasonably foreseen by us or not.
d. Subject to Clause 14 (b), Cloud Based Solutions Limited, its employees and its sub-contractors’ entire liability to you (including liability for negligence) in contract, tort, negligence or otherwise arising out of or in connection with this Agreement shall, for any one incident or series of related or unrelated incidents within a period of 12 months, be limited to the annual Charges paid by you to Cloud Based Solutions Limited.
15. NUMBER PORTABILITY: –
a. Cloud Based Solutions Limited will use reasonable endeavours to provide number portability to you, as soon as reasonably practicable and on reasonable terms, when you request so and provided that:
i. There are no technical or physical reasons preventing the portability of the number(s) requested by you;
ii. You undertake to pay Cloud Based Solutions Limited’s Charges for such number portability if applicable;
iii. Your existing telephone provider agrees to release the number.
b. If it is not reasonably practicable, Cloud Based Solutions Limited will provide you with a new number(s).
c. Any telephone numbers allocated to you by Cloud Based Solutions Limited (if any) do not belong to you. You accept that you do not acquire any rights whatsoever in such telephone numbers and you must make no attempt to apply for registration of the same as a trademark, service mark, or domain name whether on its own or in conjunction with some other words or trading style. You are not entitled to sell or agree to transfer to a third party any telephone number allocated to you by Cloud Based Solutions Limited.
d. Subject to clauses 14(a) and 14(b) above, we will credit you a daily-rate rental credit for each whole or part day we are late in providing the phone line service should the porting of a number fail. The daily-rate rental credit is equal to the daily charge of your rental for each day that applies rental charge for three months.
e. You must make your claim in writing within one month of us putting things right.
16. DATA PROTECTION: –
a. We may monitor and record calls relating to customer services and telemarketing. We do this for training purposes and to improve the quality of our services.
c. By registering for the Services you consent to us using and/or disclosing your personal information for the following purposes:
i. Processing your application (which may involve credit checking by a licensed credit reference agency who may record that a credit check has been made and disclosing certain personal and account details to a bank for the purposes of setting up a direct debit account);
ii. Providing or arranging for third parties to provide customer care/help desk facilities and billing you for the Services (which may involve disclosing your information to third parties solely for those purposes);
iii. To maintain quality and for training purposes, we may monitor and record telephone conversations with you;
iv. To inform you about other Cloud Based Solutions Limited products or services, unless you opted out to this during the application process or you notify our customer services in writing, signifying that you do not wish to receive this information from us;
v. To disclose all or part of your personal data to a regulator (i.e. Ofcom, the Information Commissioner Office), a court, or to a public body to comply with any regulatory, government or legal requirement; and
vi. To communicate information that describes the habits or usage patterns and/or demographics of the whole or a part of our customer base (including you) but which is anonymous and does not describe or reveal the identity of any particular customer to any third party.
d. We shall be entitled to make your name, address and telephone number available to the emergency services.
17. WARRANTIES AND REPRESENTATIONS: –
a. Other than as expressly set out in this Agreement and to the greatest extent permitted by law, Cloud Based Solutions Limited makes no representations or warranties with respect to the Services, or the performance of its obligations hereunder, and expressly excludes such representations and warranties, whether implied, statutory or otherwise to the maximum extent permitted by law.
b. In particular, but without prejudice to the generality of this Clause 17, you acknowledge and accept that:
i. Cloud Based Solutions Limited does not warrant that the Services will be available at any particular time or continuously; and
ii. Cloud Based Solutions Limited is not responsible for any loss of or disruption to the Services due to failure of a carrier network or broadband provider.
c. You Warrant to us that:
i. You have the authority to enter into this Agreement; and
ii. You will comply with any legal and regulatory requirements applicable to the Services provided under this Agreement.
18. VARIATIONS: –
a. We may vary the terms of this Agreement and the Charges from time to time. In the event that we make changes to this Agreement that are likely to cause a Material Detriment to you, you will be entitled to terminate this Agreement within 30 days of Cloud Based Solutions Limited notifying you of such changes. In order to ensure continuity, time will be of the essence for your notice to be received by us and if we have not received your notice within that time, you will be bound by the terms of this Agreement as varied.
b. Subject to Clause 18(a) above, we shall be entitled to notify you of any updates and/or variations of the terms of this Agreement and our Charges, by email, through a notice in Cloud Based Solutions Limited invoices or by posting our updated Agreement or Price and Tariff Guide.
c. Unless we give you our prior consent in writing, you shall not be entitled to make any variations to this Agreement.
19. GENERAL: –
a. You may not transfer or assign this Agreement or any rights under it without our prior written consent. We may assign or transfer our rights and obligations
under this Agreement to a party who agrees to continue complying with our obligations under the Agreement.
b. If any provision or condition of this Agreement shall be invalid or unenforceable, the remaining terms shall continue to apply.
c. This Agreement represents the entire agreement between the Parties in relation to its subject matter and supersedes all agreements and representations made by either Party, whether oral or written.
d. If there is any inconsistency between this Agreement and your Confirmation Letter, the Agreement shall take precedence.
e. Any failure by either of us to enforce any right shall not be deemed a waiver of any such right. If either Party delays in acting upon a breach of this Agreement that delay will not be regarded as a waiver of that breach. If either Party waives a breach of this Agreement that waiver is limited to that particular breach.
f. This Agreement and any disputes or claims arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England. The Parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
g. The Parties do not intend that this Agreement be enforceable by any person not a Party to this Agreement including under the General Terms (Rights of Third Parties) Act 1999 with the only exception that Clause 14 above which will also be enforceable by Cloud Based Solutions Limited’s, directors, employees, agents and subcontractors.
h. The Parties acknowledge and agree that they have not been induced to enter into this Agreement by any representation, warranty or other assurance not expressly incorporated into it.
i. Any notices sent by you to us must be sent by post (or fax) to our address above, must quote your account number and shall not be effective until received by us. Notices sent by Cloud Based Solutions Limited to you may be sent (i) by hand, post or by recorded delivery to your billing address specified on your Order or to your registered office; or (ii) by fax to your fax number specified on your Order or as otherwise notified by you to Cloud Based Solutions Limited in writing; or (iii) by email to your email address specified on your Order or as otherwise notified to Cloud Based Solutions Limited in writing (iv) by posting information in our website. Notice by us to you given by hand shall be deemed given the same day. Notice by us to you given by post shall be deemed to have been received 48 hours from the date of posting. Notice by us to you given by recorded delivery shall be deemed given on the date and at the time of signature of the delivery receipt. Notice by us to you given by fax shall be deemed given when transmitted, provided that the sender shall have received a transmission report confirming correct transmission. Any communication from Cloud Based Solutions Limited to you by email shall be deemed to have been made on the working day on which the notice is first stored in your electronic mail-box.
20. THE DIRECT DEBIT GUARANTEE: –
a. This guarantee is offered by all banks and building societies that take part in the direct debit scheme.
b. The efficiency and security of the Scheme is monitored and protected by your own bank or building society.
c. If the amounts to be paid or the payment dates change Cloud Based Solutions Limited will notify you 10 working days in advance of your account being debited or as otherwise agreed.
d. If an error is made by Cloud Based Solutions Limited or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.
e. If you receive a refund you are not entitled to, you must pay it back immediately when Cloud Based Solutions Limited asks you to.
f. You can cancel a direct debit at any time by writing to your bank or building Society. Please also send a copy of your letter to us.
Voice over IP or VoIP telephony services will usually allow calls to emergency services numbers, such as 999 and 112. However in the event of a loss of internet connectivity, or power supply, the ability to make emergency calls will not be available. Unlike traditional analogue phone lines there is no provision for a power fail service. Also emergency personnel may not be able to identify your location by phone number. You may need to state your location and phone number, as well as the nature of the emergency.
Transfer of existing Services to Cloud Based Solutions. A minimum period of 10 working days is applied to orders to transfer services from one provider to another. This 10 working day period is known as a “cooling off period” and allows the end user to change their mind, and cancel transfer orders without penalty.